Salesman or Technician?
- Posted by jonn on March 15th, 2007 filed in News
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Geek Squad is a good company to work for. They have a nice ideology and cult-like attitude. However from my experiences working for GS, I have found that a majority of their Agents are rather ignorant about real tech work. Most of them only know how to run GeekSquad’s MRI CD and Customizer. Hardly any of them even use ESD (electrostatic discharge) equipment. And don’t believe the BS they tell you when they say “Our floor is specially treated for ESD”. That would only matter if you are wearing heel straps, which they don’t. Their prices are far overpriced. In some cased they charge double what their competitors charge. There are some very competent Agents, but most of them are from the pre-BBY buyout.
“Quality – We have an entire quality team whose responsibility is to ensure that our Agents have properly repaired the customers unit.”
Was put into place after NUMEROUS complaints from Precincts and customers from the poor quality.
FACTS
1. Data Recovery is not a big deal. They hook it up to any random desktop, run a recovery program (license costs about 1k a year), and click recover.
2. They outsource some of the repairs via a remote access application (AKA AJU or Agent Johnny Utah). These people are in countries that have no similar privacy laws that are in the US. So in other words, your computer with your saved bank passwords, government contacts, ETC; are being accessed by “Bob” in India, Pakistan, and various other countries around the world.
3. An Agent’s RPT or Revenue Per Transaction is around $250.00. Which means if you are spending less than that, their goal is to get you to spend more.
4. Geek Squad hires people based on their Salesmen and Customer Service skills before they hire on their Technical Prowess. They would rather Train a salesman to be a tech than train a tech to be a salesman.
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